(originally posted at crw.livejournal.com)
I search the uhaul.com site for U-Haul locations in my zip code. I get six results. Half of those aren't open seven days a week, and it's Sunday. I call the first that claims to be open. Closed. The second? No trucks. The third? On hold.
Five minutes later...
Representative: "Hello, in order to best serve your needs and find you the most affordable solution, I need to take your name."Me: "My name?"Rep: "Yes, your name."Me: "I'm not giving you my name, I just want to know if you have any trucks available."Rep: "Well I need your name."Me: "Well you're not getting it. Do you want my business or not?"Rep: "Well, ok. Where do you want to pick your truck up?"Me: "San Francisco, zip code 94105."Rep: "Ok, please hold."
...and then she transfers me to a different pickup location altogether. In Oakland. Wow.